Lance Sinclair

Lance Sinclair
Lance Sinclair
Vice President of Training, Direct Energy/Success Academy

Lessons Learned in Launching a Learning Management System

This is a real story. It is a case study. It begins with a home service company being acquired and a change in executive management. It leads to a major initiative to design, develop, and deliver a LMS system to a population of 6,000 employees in over 700 franchise territories throughout North America. A plan was put in place. Results? In the first 8 months: 2,500 users completing 10,009 courses. In the first 18 months: 4,500 users with over 40,000 course completions. After years of declining attendance, classroom training increased during the same time period! In this highly interactive session you will learn how an LMS was chosen; how the system was designed and organized. You will learn how the program launched, the marketing plan and the success of gaining C-level support. You will learn how 100% of content in the online system is internally developed by a team of 8 highly talented individuals. Not one program or any content was outsourced. And the cost was a lot less than you think!

 

You will leave this session with a real life example of how Direct Energy's Success Academy accomplished these results and how you can apply them to your business. Direct Energy operates under the brand names of One Hour Heating and Air Conditioning®, Benjamin Franklin Plumbing®, and Mister Sparky® Electrical in 45 US states and 3 Canadian provinces. Direct Energy is North Americas' largest home service provider.

Bio: 

Lance Sinclair had 17 years operational experience before joining Direct Energy’s Learning & Development group in 2004. In his current role, he is responsible for the development, design, delivery, and evaluation of training and education for the franchise system consisting of Instructor Led Training, Web Based Training, and Online Self-directed Training. Direct Energy Services is one of North America's largest home services providers and offers a wide range of services to homes including HVAC, plumbing and electrical services through our service brands of Benjamin Franklin Plumbing®, Mister Sparky® electric, and One Hour Heating and Air Conditioning®. He resides in Houston Texas and may be contacted at lance.sinclair@directenergy.com